Bounceroos Cancellation Policy

TO CANCEL YOUR BOOKING PLEASE CALL, IF THERE IS NO REPLY THEN LEAVE A VOICE MESSAGE.... TEXTS AND EMAILS WILL NOT BE ACCEPTED.

We understand that it is sometimes necessary to cancel your booking, our cancellation policy sets out in which circumstances cancellation fees are payable and where refunds are due.

Cancellation fees are calculated as a percentage of the total booking value, the percentage rate cancellation fees outlined below are a proportion of the total booking value of the booking in question.

Our cancellation policy applies to all bookings, in line with our Standard Terms & Conditions unless otherwise notified by the company in advance of the hire day.

1. Cancellation by Bounceroos (“The Company”) or the client due to High wind and heavy Rain. Where the cancellation is made by 1pm the day before your booking. Cancellation will not incur a cancellation fee, a refund of all monies paid will be made by way of a credit note allowing the customer to re book for a later date. (If we arrived on site and the weather is unsuitable then no refund will be given)

2. Cancellation by the client due to any reason other than High Winds will incur a cancellation fee. The fee will be calculated according to amount of notice given. The schedule of cancellation fees follows:

2a. Cancellation by the client within 3 days of making the booking, when the ‘hire day’ (the day when equipment is due to be delivered) is more than 7 days from the time of booking: Cancellation will be free of charge minus your booking fee 25% of the total value. This is known as a ‘cooling off period’; it allows clients to change their mind without incurring a penalty. Although we’re unable to offer this cooling off period to clients who book at short notice.

2b. Cancellation by the client not within 3 days of making their booking, but more than 28 days before the ‘hire date’: A 25% cancellation charge will be payable.

2c. Cancellation by the client not within 3 days of making their booking, but 14 to 28 days before the ‘hire date’: A 30% cancellation charge will be payable.

2d. Cancellation by the client not within 3 days of making their booking, but 10 to 13 days before the ‘hire date’: A 50% cancellation charge will be payable.

2e. Cancellation by the client not within 3 days of making their booking, but 6 to 9 days before the ‘hire date’: A 75% cancellation charge will be payable.

2f. Cancellation by the client not within 3 days of making their booking, but 3 to 5 days before the ‘hire date’: A 100% cancellation charge will be payable.

2g. Cancellation by the client not within 3 days of making their booking, but 3 or less days before the ‘hire date’: A 100% cancellation charge will be payable.

3. Cancellation by the company due to ‘breach of contract’, where the client does not comply with the Standard Terms and Conditions of Hire, including (but not limited to) where Bounceroos are unable to set up equipment due an unsuitable space being provided for set up: 100% cancellation fee will be payable and no refund will be due.

4. Cancellation by Bounceroos due to reasons beyond our control: A refund will be given by way of a credit note, allowing the customer to re-book within 3 months of their original booking date.