Frequently asked questions
How do I book?
You can book online 24hrs a day or contact us by telephoning either 07769979676 or 02476629197 during office hours Monday - Friday 10am until 8pm, Saturday 10am until 1pm and closed on Sunday. Alternatively you can email firstname.lastname@example.org
How much notice do I need to give to hire a castle?
You can book at anytime. However if you are looking for a particular castle or item we would advise to book early as possible to avoid disappointment.
How much does it cost?
All our prices can be found on our web site. We do run special offer on a regular basic so please visit us at www.bounceroos-bouncycastles.co.uk
What do the prices include?
All bouncy castle and items booked include delivery, set-up and collection also includes a electric blower. All inflatables are Fully Tested by Rpii or Pipa inspection body and eclectic equipment are PAT tested. This ensures that your self and children have a safe and enjoyable day.
When are your bouncy castles available?
Our castles are available 24 hours a day, 7 days a week all year round including Bank Holidays.
How long do I get the equipment for?
Please see our delivery and collection page click HERE
Do you hire overnight?
Yes, we will hire some of our equipment overnight (provided the location is secure) for a small extra charge of £30.00.
Do I have to pay a booking fee?
Yes when your order is over £115 we will require a 25% Booking fee rounded to the nearest £5.(This is 25% of the total cost of your item which will be deducted from your total once paid) Please note this is a non refundable payment.
Anything under £115 will not require a booking fee.
A £10 deposit is require up on delivery of a Ball Pool. This is to ensure that the balls are put back in to there bags and then the £10 will be refunded on collection.
If hiring a Disco Dome overnight there would be a extra £40 deposit pay on the day to ensure that the Speaker is remove at night and placed in to your house for secure. When we collect the next day and everything is good the deposit is returned.
How do I pay?
The most preferable method of payment is cash on delivery alternately when ordering your item online you can choose to pay with Debit or Credit card by clicking on World pay button at the end of you booking form. We also accept cheque, however we would need to have received in sufficient time for funds to clear before the booking date. Can not be accepted on the day!
What if I need to cancel?
Please see our cancellation page by clicking HERE
What if it rains or is extremely windy?
No charge is made for any cancellation due to adverse weather conditions(Heavy rain and strong wind) on the Day of your event, as long as you call before your delivery arrives. It is not desirable to hire castles when its extremely windy. Most of our castles have rain covers, which will be suitable for light rain showers or drizzle, but not heavy downpours of rain (the rain cover will sag in the middle and start to drip through). If you wish to cancel your booking due to bad weather conditions please give us as much notice as possible, any cancellation must be made before 8pm the night before. Any Booking fees paid will be held and used on your next order within 3 months of your first booking date.
TO CANCEL YOUR BOOKING PLEASE CALL, IF THERE IS NO REPLY THEN LEAVE A VOICE MESSAGE.... TEXTS AND EMAILS WILL NOT BE ACCEPTED
Am I allowed to hire this castle from you and then charge people to use the castle?
Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages
Can the bouncy castle be set up on a slope?
It is not desirable to unless it is a very slight slope. If you are unsure we will always visit your garden to advise you prior to the booking.
Does the castle need to be set up on grass only?
It is most desirable to set up inflatables on grass but not always necessary. A castle can be set up on concrete and tarmac but this will have to be discussed beforehand and the proposed site visited to ensure this is possible, as we will need to provide thick groundsheets and be able to drill 6 x small 8mm holes into the hard surface. A small fee of £20 is required per inflatable.
How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15 minutes to set up and 20 minutes to pack down. However this is only an estimate, times may vary depending on which castle you hire and the ease of access to the proposed site.
How much space is needed?
You will need to allow adequate space around all sides of the castle, if you are in any doubt as to whether you have enough space please discuss this when booking as we can come to visit the proposed site prior to booking (there is a small fee of £10 which is none refundable ). You will also need to provide adequate access to the site, the castles are delivered on a sack barrow so 2ft-3ft width is required. If we are delivering a super slide we will require a min of 3.5ft. If access is through your property please let us know when booking the castle. We cannot be held responsible for any damage incurred whilst wheeling the castle though your home. When booking you agree to this automatically.
Is there anything I need to provide?
We supply all you will need for the castle, all you will need to provide is a 240 volts mains power supply. If you do not have a power supply for the castle you will need to hire a generator. You will also need to ensure that the proposed site for the castle is free from debris/garden furniture/children’s toys and most importantly dog/cat mess.
Does it need electricity? How much does it use?
Yes. We will supply the extension cables to a maximum of 50 Metres, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery
Is there an age limit for children using the castle?
Yes, all our junior castles are suitable for children up to and including the age of 12. For any child over this age you will need to hire an adult castle.
Is it cheaper if we pick up the bouncy castle ourselves?
No. In fact, Bounceroos does not allow for this. All of our drivers are trained as professional installers and are certified by Bounceroos to be the exclusive installer of our equipment. Our insurance requires that our installers do an on site inspection as well. Where the safety of your children is concerned, we do not take any chances.
Are you a member of any trade organisations?
Yes. We are members of the British Inflators Hirers Alliance,Pipa/Rpii and BCN (Bouncy Castle Network)